Hospitality Information Systems and E-Commerce

Author: Dana V. Tesone

Publisher: John Wiley & Sons

ISBN: 0471478490

Category: Business & Economics

Page: 286

View: 5654

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Up-to-date coverage of how technology impacts management in the hospitality industry In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation. Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce: Provides an overview of information technology basics, including computer hardware, software, and networks Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business Features interviews with information technology professionals in the hospitality industry Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation Contains a practical glossary of technical terminology Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

E-commerce & Information Technology in Hospitality & Tourism

Author: Zongqing Zhou

Publisher: Cengage Learning

ISBN: 9780766841406

Category: Business & Economics

Page: 226

View: 557

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The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the concepts, ideas and technologies discussed in this book will dramatically improve customer service and marketing in this age of technology. Through the practical use of examples and case studies, the author provides an extensive review of the Internet as an agent of change in hospitality and tourism information technology and commerce. "E-Commerce and Information Technology in Hospitality and Tourism" contains essential information about business-to-business and business-to-consumer e-commerce models, and about marketing schemes and strategies used by various sectors of the industry. A discussion of e-commerce answers questions about reliability, privacy and security as they relate to Internet transactions. Travel professionals will benefit from a detailed review of the Internet’s impact on various sectors of the industry including travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more. The author rounds out the book with a glossary of terms, chapter highlights and leads to valuable resources available on related Web sites, as well as a discussion of the future use of technology in the industry.

Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications

Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

ISBN: 1466665440

Category: Business & Economics

Page: 1600

View: 2351

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Over generations, human society has woven a rich tapestry of culture, art, architecture, and history, personified in artifacts, monuments, and landmarks arrayed across the globe. Individual communities are looking to exploit these local treasures for the benefit of the travelers who come to see them. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications considers the effect of cultural heritage and destinations of interest on the global economy from the viewpoints of both visitor and host. This broadly-focused, multi-volume reference will provide unique insights for travelers, business leaders, sightseers, cultural preservationists, and others interested in the unique variety of human ingenuity and innovation around the world.

E-commerce & Information Technology in Hospitality & Tourism

Author: Zongqing Zhou

Publisher: Cengage Learning

ISBN: 9780766841406

Category: Business & Economics

Page: 226

View: 3244

Release On

The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the concepts, ideas and technologies discussed in this book will dramatically improve customer service and marketing in this age of technology. Through the practical use of examples and case studies, the author provides an extensive review of the Internet as an agent of change in hospitality and tourism information technology and commerce. "E-Commerce and Information Technology in Hospitality and Tourism" contains essential information about business-to-business and business-to-consumer e-commerce models, and about marketing schemes and strategies used by various sectors of the industry. A discussion of e-commerce answers questions about reliability, privacy and security as they relate to Internet transactions. Travel professionals will benefit from a detailed review of the Internet’s impact on various sectors of the industry including travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more. The author rounds out the book with a glossary of terms, chapter highlights and leads to valuable resources available on related Web sites, as well as a discussion of the future use of technology in the industry.

Advances in Social Media for Travel, Tourism and Hospitality

New Perspectives, Practice and Cases

Author: Marianna Sigala,Ulrike Gretzel

Publisher: Routledge

ISBN: 1317185137

Category: Science

Page: 330

View: 9050

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This book brings together cutting edge research and applications of social media and related technologies, their uses by consumers and businesses in travel, tourism and hospitality. The first section addresses topical issues related to how social media influence the operations and strategies of tourism firms and help them enhance tourism experiences: open innovation, crowdsourcing, service-dominant logic, value co-creation, value co-destruction and augmented reality. The second section of the book looks at new applications of social media for marketing purposes in a variety of tourism-related sectors, addressing crowd-sourced campaigns, customer engagement and influencer marketing. The third section uses case studies and new methodologies to analyze travel review posting and consumption behaviors as well as the impact of social media on traveller perceptions and attitudes, with a focus on collaborative consumption and sharing economy accommodation. Finally, the fourth section focuses on hot topics and issues related to the analysis, interpretation and use of online information and user-generated content for deriving business intelligence and enhancing business decision-making. Written by an international body of well-known researchers, this book uses fresh theoretical lenses, perspectives and methodological approaches to look at the practical implications of social media for tourism suppliers, destinations, tourism policy makers and researchers alike. For these reasons, it will be a valuable resource for students, managers and academics with an interest in information and communication technologies, marketing for tourism and hospitality, and travel and transportation management.

Social Inclusion: Societal and Organizational Implications for Information Systems

IFIP TC8 WG 8.2 International Working Conference, July 12-15, 2006, Limerick, Ireland

Author: Eileen Trauth,Debra Howcroft,Tom Butler,Brian Fitzgerald,Janice DeGross

Publisher: Springer

ISBN: 0387345884

Category: Computers

Page: 420

View: 3675

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This book presents the proceedings of the Working Conference on the societal and organizational implications for information systems of social inclusion. The contributed papers explore technology design and use in organizations, and consider the processes that engender social exclusion along with the issues that derive from it. The conference, sponsored by the International Federation for Information Processing Working Group 8.2, was held in Limerick, Ireland, in July, 2006.

Innovations in E-Systems for Business and Commerce

Author: Seifedine Kadry,Abdelkhalak El Hami

Publisher: CRC Press

ISBN: 1351800175

Category: Business & Economics

Page: 454

View: 3545

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Innovations in E-Systems for Business and Commerce presents some of the latest research and direction in the field of e-business and e-commerce. With up-to-date information for top researchers from around the world, the volume covers a wide selection of topics on innovations in e-business and e-commerce. E-systems are becoming standard practice across all sectors, including healthcare, engineering, business, education, security, and citizen interaction with local and national government. The use of Internet technologies facilitates rapid and easy dissemination of information and data as well as increased convenience and efficiency to assist service providers and end-users. This book is aimed at three groups of people: undergraduate students and postgraduate students conducting research in the areas of e-systems related to e-business or e-commerce; researchers at universities and other institutions working in these fields; and practitioners in the research and development departments of industrial settings. The volume can also be used as an advanced reference for classroom use.

Information and Communication Technologies in Support of the Tourism Industry

Author: Pease, Wayne

Publisher: IGI Global

ISBN: 1599041618

Category: Business & Economics

Page: 394

View: 4690

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"This book examines the process of transformation as it relates to the tourism industry, and the changes to that industry from modern electronic communications. It covers not only geographically supportive technologies in communication, but also in terms of culture, economics, marketing, social, and regional issues"--Provided by publisher.

Management Information Systems

Author: Effy Oz

Publisher: Cengage Learning

ISBN: 1418835978

Category: Computers

Page: 560

View: 1330

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Management Information Systems, Fifth Edition retains the five parts structure and updated part-opening business cases from previous editions, but features a new streamlined chapter organization to better fit your course needs. All of the chapters offer completely new real-world cases and now include up-to-date video clips plus supporting questions for added practice. Furthermore, the fifth edition incorporates new or expanded coverage of the latest MIS topics such as E-Commerce, Challenges in Global Information Systems, Storage Service Providers and Network Attached Storage, Wireless Networks, Geographical Information Systems, and more. Your students will appreciate the improved companion Web site featuring extra business cases, more opportunities for hands-on practice, new video clips, added reading material, and helpful source information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

E-business for Tourism

Practical Guidelines for Tourism Destinations and Businesses

Author: N.A

Publisher: World Tourism Organization Publications

ISBN: N.A

Category: Business & Economics

Page: 282

View: 6045

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The Internet is an ideal medium for travel and tourism and its use has continued to grow at a dramatic rate (some forecasts have suggested that travel and tourism's share of e-commerce could rise to 50 per cent in the next few years). This book offers guidance to both destination management organisations (DMOs) and tourism businesses on how best to use e-commerce. The first part analyses market trends and explains the concepts of e-business and customer relationship management. The second part focuses on the DMOs, and how they can respond to the changing value chains and how they can provide websites for consumers, intermediaries, travel media and tourism businesses. The last part is concerned with e-business for tourism suppliers, particularly small and medium sized enterprises.


Managing Tourism and Hospitality Services

Theory and International Applications

Author: B. Prideaux,Gianna Moscardo,Eric Laws

Publisher: CABI

ISBN: 1845930150

Category: Electronic books

Page: 384

View: 9545

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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Handbook of Hospitality Marketing Management

Author: Haemoon Oh

Publisher: Routledge

ISBN: 1136399968

Category: Business & Economics

Page: 576

View: 7682

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This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality marketing research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Management and Technology in Knowledge, Service, Tourism & Hospitality

Author: Ford Lumban Gaol,Wyne Mars,Hoga Saragih

Publisher: CRC Press

ISBN: 1315775522

Category: Business & Economics

Page: 148

View: 7756

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Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Information and Communication Technologies in Tourism 1999

Proceedings of the International Conference in Innsbruck, Austria, 1999

Author: Dimitrios Buhalis,Walter Schertler

Publisher: Springer Science & Business Media

ISBN: 3709163730

Category: Business & Economics

Page: 407

View: 7335

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During the last couple of years we learned that infonnation and communication technologies have to be seen as key factors for the success in various industries. Especially in tourism it became evident, that missing the developments in this sector could not only be fatal for the unfolding of the businesses, but also unrenouncable in order to withstand in competition. The objective of ENTER is to show the chance that infonnation technology offers for all participants in the touristic competition to act successfully in permanently changing infonnation environments. It reflects the important role of infonnation technologies in this field. Within the last six years ENTER united various experts - practitioners as well as researchers - to exchange their experiences, ideas and visions in the sector of tourism and infonnation technology. The conferences scope is to provide an international platfonn to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The various points of view of all the participants in workshops, reports and discussions always lead to most interesting perceptions.

E-Commerce, E-Business and E-Service

Author: Garry Lee

Publisher: CRC Press

ISBN: 1315762226

Category: Business & Economics

Page: 260

View: 8693

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The 2014 International Conference on E-Commerce, E-Business and E-Service (EEE 2014) was held on May 1-2, 2014, Hong Kong. This proceedings volume assembles papers from various professionals, leading researchers, engineers, scientists and students and presents innovative ideas and research results focused on the progress of E-Commerce, E-Business and E-Service. The papers in this book group around the following topics: E-Commerce, E-Business and E-Service, Internet Computing and Information Services, Computer science and Technology and ICT for Business and Management.

Technology Strategies for the Hospitality Industry

Author: Peter D. Nyheim,Daniel J. Connolly

Publisher: Pearson

ISBN: 9780134484495

Category: Hospitality industry

Page: 288

View: 6485

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For courses in technology in hospitality. A practical guide to enhancing hospitality with technology Technology Strategies for the Hospitality Industry examines technology strategies for the hospitality industry, from hotels and restaurants, to meetings and events. Practical in its approach, the text has a running theme of strategy throughout, and each chapter flows in the same order -- interview, content, case study, and questions. Written in cooperation with a team of contributing authors from the industry, the 3rd edition includes a new chapter on virtual and augmented reality in hospitality and updated material on current and emerging technologies.

The Spirit to Serve Marriott's Way

Author: J. W. Marriott,Kathy Ann Brown

Publisher: WWW.Snowballpublishing.com

ISBN: 9781607968504

Category: Self-Help

Page: 260

View: 5206

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In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable $50-million-a-year enterprise into the mammoth $9-billion multinational giant of today. Told in the words of J. W. Marriott, Jr., The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives.

Information and Communication Technologies in Tourism 1997

Proceedings of the International Conference in Edinburgh, Scotland, 1997

Author: A.Min Tjoa

Publisher: Springer Science & Business Media

ISBN: 3709168481

Category: Computers

Page: 341

View: 7025

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For the fourth time now, experts in tourism from various countries come to attend the ENTER conference in order to inform themselves and others about the current devel opments in the usage of information and communication technologies. The ENTER conference is thought as a platform for the exchange of ideas, experi ences, opinions, and visions among scientists and practitioners. The visions presented at the last three ENTER conferences have triggered many requirements of important on-going and planned projects in the application of communication and information technologies in tourism. The scope of the papers of this proceedings covers the most recent and relevant to pics in our area of interest. The sessions are primarily devoted to intelligent agents and systems, the future role of global (reservation) systems, the new. chances of data base applications due to the most recent technological developments. and above all the role of the Internet (and Intranet). I would like to express my cordial thanks to all institutions actively supporting this event, namely: • The Edinburgh & Lothian Tourist Board • The International Federation of Information Technology in Tourism (IFITT) Several people spent numerous hours organizing the scientific programme of EN TER. The names of most of them will appear in the following pages.